Terms & Conditions
The operator of the online store www.nestarec.cz and the Seller is the business company MILAN NESTAREC s.r.o., with its registered office at Záhumní 449, 691 01 Moravský Žižkov, ID: 066 76 553, registered in the Commercial Register kept by the Regional Court in Brno under file no. No. C 103518.
The Customer is any person who places an order through the online store www.nestarec.cz. The Seller and the Customer together form the Contracting Parties to the Purchase Agreement.
Only persons over 18 years of age are allowed to shop in the online store. The Seller is entitled to verify this fact and request the Customer's personal data for this purpose. By placing the order, the Customer confirms and warrants that he agrees with this procedure and is also a person over 18 years of age. If the Customer provides false information, he knowingly misleads the Seller and seriously violates the terms of the Purchase Agreement.
It is the obligation of both parties to comply with the General Business Terms and Conditions as part of the Purchase Agreement.
By sending the order to the Seller, the Customer confirms that he has read the General Business Terms and Conditions, unconditionally agrees with them and is willing to be bound by them.
Shipping and payment methods
The order is payable at the time of dispatch, either by a payment card, Apple Pay or other methods available through the Stripe payment gateway.
The Customer is also charged postage for the purchased goods in the amount depending on the number and volume of bottles and the destination. There is no minimum order, but the customer always pays the postage for the entire box, even in the case of an order of less than a box of bottles. More on shipping rates and conditions here.
The goods are shipped without undue delay; you'll get an email notification that the order is on its way.
Withdrawal from the agreement
The customer has the right to withdraw from the Purchase Agreement without giving a reason within 14 days of receiving the shipment. The conditions of withdrawal are as follows:
The Customer must inform the Seller about the withdrawal no later than 14 days from receipt of the shipment via the withdrawal form sent to the address store@nestarec.cz.
The Customer must return the goods from the purchase of which he withdraws to the Seller's address without undue delay, no later than 14 days after withdrawal from the agreement, ensuring that the goods are treated with regard to their nature and properties and that its value is not reduced. The Customer will bear the cost of returning the goods.
The Customer is entitled to return the goods only if the goods are unused, i.e. the bottles are sealed with the original and undamaged cap and have the labels. In case of gift packaging, this must also be unused as the packaging is considered part of the goods and the goods must be in the original gift packaging when returned and must be complete.
Subsequently, a credit note will be sent to the Customer without undue delay, no later than fourteen days after the withdrawal from the agreement, and the entire amount, including postage, will be transferred to the Customer's bank account. The Seller is not obliged to return the received funds to the Customer before the Customer hands over the goods or proves that he sent the goods to him.
Complaint
The Customer is entitled to submit a complaint if he did not receive the goods in the agreed quantity, quality and design.
A complaint is considered submitted at the moment when the Customer expresses his will (exercises the right arising out of defective performance) towards the Seller (by e-mail to the address specified above). The Customer is obliged to deliver the defective goods to the Seller to be able to submit a complaint.
If the defective performance means a significant breach of the agreement, the Customer has the right
a) to have the defect eliminated by delivering a new faultless item or by delivering the missing item,
b) to have the defect eliminated by repairing the item,
c) to a reasonable purchase price discount, or
d) to withdraw from the agreement.
If the defective performance means an insignificant breach of the agreement, the Customer has the right to have the defect eliminated or to a reasonable purchase price discount.
A complaint about defective goods cannot be raised only on the basis of the fact that they were damaged during transportation from the Seller to the Customer. In this case, the carrier is responsible for damage to the goods. It is the Customer's obligation to check the condition of the box upon receipt of the goods. If the packaging is damaged, soaked or the stated weight of the package is not correct, it is recommended not to take over the package from the carrier and return it. Complaints with the carrier will be dealt with by the Seller.
Full version of the General Business Terms and Conditions :